Service Careers at
Cavender Auto Family
Service is where trust is reinforced long after the sale, and our teams take that responsibility seriously. Through clear communication, consistency, and support beyond the service drive, we help guests feel confident in every recommendation. If you take pride in craftsmanship, honesty, and being someone customers rely on, this is where you can thrive. |
Service Advisor Career Path
Service
Advisor
Job Duties
- Serves as the main liaison between customer and technician.
- Writes repair orders, explains recommendations, and upsells maintenance.
- Tracks customer satisfaction and builds long-term relationships.
Service Advisor
Team Lead
Job Duties
- Coaches advisors on sales technique and communication.
- Reviews repair orders for accuracy and profitability.
- Ensures a consistent customer experience across shifts.
Service Drive Manager
/ Recon Manager
Job Duties
- Manages advisor scheduling and drive-through efficiency.
- Oversees reconditioning and internal vehicle flow.
- Collaborates with used-car and parts for throughput.
Service
Manager
Job Duties
- Oversees daily service operations, staffing, and productivity.
- Reviews warranty claims and OEM policy compliance.
- Implements retention programs and CSI improvement plans.
Service
Director
Job Duties
- Unifies parts and service under one operational strategy.
- Manages budgets, gross profit, and fixed absorption goals.
- Leads multi-store or high-volume service performance initiatives.
Parts Associate Career Path
Parts
Warehouse
Job Duties
- Receives, organizes, and tracks incoming parts shipments.
- Maintains accurate bin locations and inventory levels.
- Supports counter staff with timely order fulfillment.
Parts Shipping
& Receiving
Job Duties
- Processes inbound and outbound parts efficiently.
- Verifies accuracy of invoices and delivery manifests.
- Coordinates with service and wholesale departments.
Parts Front
Counter
Job Duties
- Assists retail customers with OEM and aftermarket parts.
- Uses catalog systems to ensure part fit and availability.
- Promotes specials and upsells accessories.
Parts Back
Counter
Job Duties
- Supplies technicians with correct parts for repair orders.
- Manages internal billing accuracy and turnaround time.
- Keeps shop stocked with fast-moving inventory.
Parts
Wholesale
Job Duties
- Maintains relationships with body shops and independent garages.
- Provides quotes, delivery coordination, and follow-ups.
- Works to expand territory sales and monthly volume.
Parts
Assistance Manager
Job Duties
- Oversees counter staff and inventory controls.
- Manages returns, aging stock, and special orders.
- Assists with forecasting and monthly performance reporting.
Parts
Manager / Director
Job Duties
- Directs all parts operations and vendor relationships.
- Sets pricing strategy and profit margins.
- Integrates inventory systems with service and collision operations.
Benefits for your life
Health & Insurance
Comprehensive coverage for you and your family. Medical, Dental, Vision, and Pet Insurance, plus a company-paid $10,000 life insurance policy.
Paid Time Off
Rest, recharge, and prioritize life outside of work. Generous paid time off and holidays to support your work-life balance.
Parental Leave
Support for growing families. Paid maternity and paternity leave, giving parents time to bond and adjust.
Employee Discounts
Exclusive savings for our team. Special discounts on vehicles, service, and parts to keep you and your family moving.
Learning & Development
Investing in your career growth. Quarterly professional training and development opportunities to help you thrive.
"Be in the right place, at the right time, in the right uniform."
Samuel Berrios | Parts Department Manager
Audi Lubbock
In just over two years, Samuel Berrios has had a meteoric rise within the Cavender Auto Family. Starting as a Parts Specialist, his knack for leadership and process mastery led to his promotion to Parts Department Manager in October 2024.
To Samuel, "Making Confidence" is about mentorship. He provides his team with the purpose and motivation needed to crush daily goals while ensuring every technician gets the right part the first time. He lives The Cavender Way by giving 100% every day, fueled by the family-like support that defines the company culture.
